Don't believe the logo, M&S doesn't care about you or me. I can't claim to have been one of their most valued customers but I have been a regular and loyal customer for almost 50 years. I had a store card, which became a credit card a few years ago. I would use the card for my purchases and pay it off online as soon as my statement arrived.
Oops! Last month something happened to distract me between collecting the mail and going to my desk and I forgot to make the payment and by the time we returned from the wedding in Lancashire my payment was overdue. Today I received my punishment - an interest charge of £1.57. Fair enough. I came to my desk to make the payment and discovered another sheet of paper in the envelope:
You have failed to make a payment
Failing to make your minimum payment can mean that you have broken the terms of this credit agreement and could result in us taking legal action against you. It could lead to your having to pay additional costs and make it more difficult for you to obtain credit in future.
In case you are wondering what enormous sum I owed M&S to incur such threats - FIVE POUNDS!
My account is now closed.